The location was great, but the experience with UHaul was upsetting. I was supposed to have my UHaul available at 6:30am and over the phone they mentioned I can come pick it up at 7:30am instead when I asked for a bit later of time which I appreciated their availability to move it to a later time. But when I arrived, they did not have the UHaul truck. But the only way for I to know was because the app was showing that there is an issue when I already arrived for pickup. So then I called and the UHaul representative said that the truck is not there because it has not been returned. Which was incredibly upsetting due to having to move that day and having to rearrange my plans with the move and freight elevator which is incredibly stressful. They told me I can come back at 9am when the place opens and can get another truck that is bigger for no cost difference. We appreciated that, but come to find the truck had little to no gas, there was yet another obstacle. The help navigating the issues was appreciative, but the issues that arose was upsetting. The employees at the location were helpful and nice.
Lee K
Luxury Drip Auto Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60642
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We did not receive the dolly that we paid for. Otherwise, experience was great!
SEBASTIAN PEverything was great...
edward sSuper nice staff, highly recommended.
SANDRA MCannot say good enough things about the owner of this location. He was able to update times for me, was accessible when needed, and was friendly and patient.
Allyson M