This place had no signage to indicate it was the correct location. I drove in circles around it looking for the name of the business I was provided. This was another last minute change which was a massive inconvenience. I had to drive an hour across Chicago to get here compared to my original drop off location because it was “full” which is a U-Haul problem that they should have resolved. If you want me to re-disburse your equipment for you, there should be compensation or discounts applied to make it work. This was the worst reservation I’ve had for a rental vehicle.
Daniela G
Radar 2400 Freight Dispatch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60626
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Customer Reviews
- 3.0 Average Customer Rating
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Everything was good
MARC REasy pick-up, good and helpful communication and easy drop-off at a different location. Well done!
Tess HClarify that there’s no counter, no office. I picked this location bc your site says there is a service counter. Then i get there and cannot find anyone. Turns out i needed to check in online anyway, which during making the reservation, was presented as an option, not required. Very painful experience.
Nino PI appreciate the convenience of walking distance rental, but the app kept malfunctioning and causing me to have to retake photos and reenter information. Was a lot longer of a process when it would have taken less time with an in-person store. Be sure to read the required documents/identify verification list carefully before walking all the way to the U-Haul location without necessary document/contacts available. I hope you take this feedback into consideration. Thank you.
Adam M