One of the worst experiences ever. I tried returning the dolly back to the truck location where I had dropped it off because I forgot. Their webpage that had my rental details on it gave me a drop off location address that was not where I dropped it off. I Spent a lot of time physically, and on the phone with them, trying to get them to tell me where I had returned the truck to. They were unable to do that. U-Haul is a living nightmare.
Tim M
Radar 2400 Freight Dispatch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60626
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Customer Reviews
- 1.0 Average Customer Rating
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This place had no signage to indicate it was the correct location. I drove in circles around it looking for the name of the business I was provided. This was another last minute change which was a massive inconvenience. I had to drive an hour across Chicago to get here compared to my original drop off location because it was “full” which is a U-Haul problem that they should have resolved. If you want me to re-disburse your equipment for you, there should be compensation or discounts applied to make it work. This was the worst reservation I’ve had for a rental vehicle.
Daniela GEverything was good
MARC REasy pick-up, good and helpful communication and easy drop-off at a different location. Well done!
Tess HClarify that there’s no counter, no office. I picked this location bc your site says there is a service counter. Then i get there and cannot find anyone. Turns out i needed to check in online anyway, which during making the reservation, was presented as an option, not required. Very painful experience.
Nino P