The office clerk at the U-Haul on 8737 S Ashland told me at 10:15 am during truck pickup that the 9 hours I needed the truck was beyond their hours of operation. He stated that the keys must be returned to the hand of an employee, the truck must be behind the gate, and that they were open to 7 pm. That meant we could return the truck if we got back to the office before 7pm, which we did, and arrived to find a closed office at 6:30 pm. This was infuriating as it meant we had to be back in the area to return the truck the next day. I believe the clerk misspoke the closing time by accident, but he refused to admit when I told him about it. He said it’s something he would never do, but yet I heard it plain and clear. This is an opportunity for him to learn people sometimes misspeak and may not be aware of it. But when telling customers time limits and such, HE SHOULD BE AWARE THAT WE GO BY WHAT HE SAYS. I got the closing time of 7 pm from him because he misspoke after calculating what was 9 hours from when I showed up. He said 7 pm to me. Own it.
KEVIN W
U Stor It
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60620
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
CHERITA WN/A
DENISE MVery helpful and polite. Easiest process. I was in and out. My return was the same, SIMPLE! Thank you
SHAJAUNNA JI only went 15 miles out of the way and they charge me for 30 miles and then they tacked on these extra fees so I don’t know what’s going on. Maybe they were credit the money back to my account right now $73 rental turned into $180 rental and I’m very disappointed.
SHARON H