I am not satisfied with the fuel charge on my invoice. I drove 3 miles and you charged me for 2 gallons of gas. Per your website the 10' truck I rented should get approximately 12 gallons per mile. I read the contract agreement and did not see where there would be a minimum charge or where the price per gallon was stated as indicated in the contract. If you could please reimburse the $9.95 charge on my account I would greatly appreciate it. Thank you.
Sue G
US Tire & Wheel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chico, CA 95928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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No inspection was done to the vehicle. Customer service was awful. Guy picked his nose and then took my I.D with the same hand. When I arrived to drop off vehicle the employee didn’t do inspections or give me a receipt. Employee was sitting in the front eating at the desk.
OSCAR BThe employee at this location seemed to not know how to process the transaction however he was on the phone with someone who helped him so overall, I would say my first experience at that location was average, but I’m sure it will get better
Jusrin AThe only problem I had was that someone had syphoned gas from the U-Haul the night before I was supposed to pick it up so I picked it up with an empty tank. Maybe better security at the locations that hold the U-Haul trucks would be a good idea.
AISLYNN SGreat experience, smooth drive and process, Thank you!
PATRICIA C