People were nice but U-haul obviously not a priority. Place is confusing to get into. They have both entrances barricaded. I ended up having to drive around them. Trailer was missing cable. He had to go find one. Then he had to go find my moving blankets. In the end having this place a few miles from my house far outweighed any of the struggles.
Shane P
AC Gentrol
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chillicothe, IL 61523
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Customer Reviews
- 3.0 Average Customer Rating
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We had done all the paperwork online but they could not access it. I think it was a corporate problem. Not with this location. Took over 30 minutes to pick up truck
Daniel SThis was a weird experience. I had to move two concrete barriers out of the only driveway in or out of the business to drop off my U-Haul. I would think if you were expecting a drop off, you would leave the way unobstructed.
Michael CI wasn’t sure this place was a U-Haul location as there was no U-Haul equipment in the lot. There was a sign though. The return was a very quick process.
John BIt was hard to figure out how to get into the lot in the evening when they are not open. But once you move the barricades, it was easy to get in and leave the keys.
ROBIN F