Poor customer service. I will not be returning to this location
Moving Truck Rental in Chino, CA at EZ Smog Chino Valley
Moving to or from Chino, CA 91710? Get FREE truck rental rate quotes at EZ Smog Chino Valley.
Get FREE moving truck, pickup truck and cargo van rental quotes at EZ Smog Chino Valley
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chino, CA.
Cargo vans and pickup truck rentals in Chino, CA
U-Haul cargo van rentals and pickup trucks in Chino, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chino, CA 91710. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Make sure customers don't have to go to 3 different locations when a reservation was made a week or two in advance.
As you know, we had a problem with the trailer door not rising above 2 feet once we arrived at our destination and we couldn't get our stuff out of the trailer. So I had to drive to the Barstow U-Haul on Main Street to repair. Charlie worked hard and was helpful in opening the broken door to get my stuff out. Everyone I encountered was helpful throughout the whole process and it prompted me to write this message to Dave, the final person I spoke to from your company. In his note, he first apologized for the inconvenience, then told me that the company was crediting me for the rental, in addition to providing me with a discount on my next rental for the inconvenience in both time and expense to me personally throughout the process. â€œThanks Dave, I appreciate all your help. Unfortunate things happen in life everyday. In all my dealings with U-Haul, this is the first time I have encountered a mishap that I can ever remember. It's emails like this, from people like you Dave... whom I believe has genuinely had my best interest in mind within his obligations to company policy from the first time we said hello. For these reasons, U-Haul will stay as my first call again and again. In addition to encouraging my friends to do the same. Thank you for your time and consideration, I look forward to doing business with you again soon. Mikeâ€ Thanks again for a job well done when things go wrong! Mike
No improvements just comment about Carlos. Carlos was relatable, efficient and answered all my questions. This is notable due to the environment we live in today. Customer service is lacking and many employees are disengaged. But Carlos was dialed in especially with a busy Saturday morning with a lobby full of customers. Kudos to Carlos for a job well done!
The fuel gauge showed the gas tank was not filled, but the contract stated it was full when I picked up the truck. I also responded to the text message with an uploaded picture. When I brought the truck back full, I was told thank you and Uhaul is not going to compensate me for taking a truck that was not 100% checked out.
Nothing. Great Service.
Pleas give more detail explanation of night drop procedure. Noting that before you deposit key you have to log on internet and take pictures of odometer, etc. then deposit key in drop off box. I deposited key first and then tried to sign off. Of course I couldn't because vehicle was already lock and key deposited.
Customer service was way below any u haul that I have been to. This location is also a smog check business. Smog customers are taken ahead of u haul customers no matter how long that person was standing line. I rented a trailer which I had to load up and hook up by myself. I have rented from u haul a lot and this was the worst. I will not be going back to this location.
This location is the wrost. Extremely Long waiting time ,very bad attitude, vehicle has strong cigarettes smelling Inside/outside very dirty. If uhaul continues work with the site like this , I will never ever rent uhaul any more. Wrost experience ever
The attendant is rude to and she seemed frivolous with my time. She made me move my truck 3 times. She divided her time between the smog check enterprise and u-haul customers are low priority.
People are rude, scam you with level and clean charge. Unfortunately, I took all the picture and caught the guy is lying. I will share the picture and information to everywhere. File BBB claim. SCAM! SCAM
U haul associate was pretty rude. So many things were wrong with the rental that I rather never hi to this location again. I may try penske or another brand. Upon picking up the truck- First, the pictures for approving condition of the truck are pictures of a truck in a shade. How do you determine damages or condition like that? Then I showed the associate that the truck didn't have a full tank and she said we already completed registering me and gave me the keys so she can't change it even though I didn't have the opportunity to check the fuel gauge yet because I didn't have the keys. Then she told me " well that's on you, because you know I don't make the phone app...." I also returned the truck the same day within 24 hours and placed the keys in a drop box and proceeded to use the online truck return but the site can't locate my phone and I couldn't complete the return- so they charged me $20. There's really no customer service from u haul.... It's just a shady rental brand. I won't use your service again even if it were significantly cheaper than competitors.
Staff could have been a little nicer
Only open till like noon so drop off is a pain in the ASS and then they charge u $20 even though the bills hit app doesn't work ... I will use enterprise from low on
I was told the van was full of fuel when I received but it took 11 gallons to fill up the tank and I only did 44 miles. I should be getting better than 4mpg. This obviously means The tank was not full when I got it
The check out sucks if you try online!
Ensure that those checking in uhaul reservations wear masks
Property from the last rental client was not removed from the truck container when it was rented to me. A U-Haul hand dolly and blanket were found when the container was opened and apparently not checked by employees for next rental purposes. Notification was made prior to returning the vehicle.
Only issue was return process after hours. Used app to check in at location ,would not work. Could not be located. I spent about 1 hrs on phone,talking to multiple agents. I got passed around having to explain issue. Very frustrating.
Yes excellent service the staff was very helpful 5 Star
When we called for info on truck rental, were told by gentleman that towing our trailer, we would need a 4pin to plug into truck, so we went and purchased adapter, however we discovered truck came with both 4pin and 7pin - regret the unnecessary purchase - please train staff on pick up truck features for customers.
I ALWAYS try to use this location for every rental I need. Often, I will settle for silence equipment just so I can use EZ Smog. Their entire staff is awesome!
Quit being swindlers. This particular location closes at 12 p.m. and the process of the check in must be done online. First off why would the business run somewhere that closes at that time? Second off, the online process is a joke. I was in a bit of a time constraint when I dropped the rental off. I took a picture of the fuel and mileage gauge cause I knew they would ask for it. When I get to where my appointment was I tried to do the process. U-haul wants you to share the location to know ur at the correct return location. Why wouldn't you be if it was communicated beforehand with the business? Needless to say after my appointment I had to drive back to the location where the rental was returned. I started the process again and got passed the location part but only to get to the next step wanting the picture of the fuel and mileage gauges. Low and behold, you couldn't share an image, you had to take a in the moment picture. Why the "F" does it matter if it's in the moment or a shared image of the info is accurate!? So I tried calling customer service for help......they didn't answer after 20 mins. So instead of being able to finish what should have been a simple process, I had to pay these swindlers $20 to check the rental in the next day when they opened. U-haul has a flawed system to the consumer but benefits from the flawed process. Thank you U-haul for being a Crook. By the way, EZ Smog in Chino, CA is the location I rented from. Hope this will be of use to the future consumer and saves them from being swindled.
Do not overcharge customer