The location is confusing, you cannot park your car so you have to be dropped off- the office is on one side of the street and pick up is on the other, the pickup lot is a hot mess The 2 ladies in the office leave a lot to be desired, save yourself the headache and check in on the app. The truck was trashy.. napkins all in the windshield/dash, someone’s earbuds left in the cup holder, pine needles all over the cab floor and the back of the truck doesn’t look like it was cleaned the last 2 uses. I cleaned it before we put things in the truck!
Christina L
Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Christiansburg, VA 24073
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Customer Reviews
- 3.5 Average Customer Rating
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The truck I rented has multiple pieces of the interior missing or loose. The location itself is also incredibly disorganized, there are no clear signs for parking and the lot to return the trucks to is way too small. In addition, I never received a call to confirm my order, so the truck I requested was not available.
Oliver Ssketchy little joint with less then helpful staff. this was our first time and last coming here. we pulled in to an inclined lot with no turn around and little space to maneuvering space. cars parked randomly around and staff pointed across the street and said, "just drop it there, across the street!" We're not local, we don't know this area and it was already tough to get in off the roadway. gentleman finally said, "just leave it where ever on this side" and he came out after we were struggling to park it and put a long block of wood to secure the trailer in place, after telling muttering something about, "its fucking fine there". Not somewhere we ever want to have to venture back to again.
AARON MThe office looks to be dual purpose - uhaul and something else. Drop box is there but parking is across the street. Parking not very accesible. Lot was too small and was packed. I could not park there. Had to leave truck at office lot with signs saying uhaul vehicles not allowed. After hours so I had no choice. I called customer service and told them.
PHILLIP SWhere do I begin? Female Staff was very rude. It was very difficult to obtain the truck to begin with because the number wrote down to find the truck was incorrect. Then, they couldnt find the keys to it. I was yelled at because the "6" was really a "G" from what they wrote down. Once I finally got the truck, it was filthy and smelled like a homeless person had been sleeping in it for months. There was so much clutter and it was so disorganized that it seemed impossible to operate. There was also a U-Haul employee there who was there just to drive andmove vehicles that his vehicle was blocked and he couldn't leave on time and nobody was in the lot to help him. On return, there was nowhere to park, people were yelling about the service and how trucks were blocking other trucks, and to top it off, my son who is 16, just had surgery and was on crutches. I let him stand in the office so I could return the office and not walk that far, the staff made him leave the office and I found him outside in the parking lot where he told me they wouldn't allow him to stay in there. I took photos of the mileage and the gas on return, and they still charged more than what it was. This is by far the worst office and staff I have had to deal with. I will never deal with this office again. U-haul should be ashamed of themselves as they allow this sort of thing to continue. With as many negative reviews as they have, something needs to be done.
AMANDA C