Made the reservation online, and U-Haul changed the pickup location to this one without notifying me. I was supposed to have a phone call the day before to confirm equipment, location, etc, and that didn’t happen, so I initiated an online chat session and confirmed the equipment, pickup details and (changed) pickup location. When I arrived to pick up the equipment, it sounded like I might not be getting it, as the “regional manager” had come and taken several of their trucks the night before, despite pending reservations. In the end, they had one unit that had been taken out of service because of a cracked windshield, and they brought that back into service and rented it to me. So kudos to the staff at the location for making it work, but the reservation/renting process was not great.
Clifford J
Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Christiansburg, VA 24073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Too many trucks sent to this location there was no room to drop the truck. Seems like UHaul logistics needs to improve as other sites in the area had plenty of room. These kinds of things make and otherwise nice experience into a very frustrating experience.
ROBERT WNo suggestions.
SANDRA RThey did a great job.
CRAIG KPick up location was great, your application and call centers need a lot of work. I consult businesses for a living and would love to give you feedback on how to make your app and call center better. My experience with both was repetitive and painful. I highly suggest you mystery shop both the app and call centers.
SHANE K