The truck was old dirty and needs some work. The drive rattled us to death and the check engine light stayed on the whole time. The inside was covered in dirt and the cup holders had something sticky left in it. For the location: we chose mobile pick up but still had to go inside to pick up my keys. Not a big deal but they had like one person there and they were busy apparently so we had to wait like 10 minutes just to get the keys when they should have been in the lock box already. When checking out, I tried to mention that the truck needed cleaning and y’all were gonna charge me $25 for a mess I didn’t make. Screw that I’ll go with someone else next time
COREY D
Hartland Liquidation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, KY 42701
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Customer Reviews
- 3.5 Average Customer Rating
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The gentleman I worked with at the pickup location was extremely friendly and helpful. Not to mention, knowledgeable and got me in and out of there with my trailer safely hitched very quickly. I would absolutely recommend this location to anyone looking to rent a U-Haul of any kind. I would also like to say thank you to the young man who helped me yesterday when picking out the U-Haul. He was super friendly and helped me with anything I needed and had answers to any questions I might have had. He should definitely be recognized for his hard work. Thank you so much for getting me a trailer rental so quickly!
David FI reserved a 20ft truck for 9am with a dolly. The Uhaul place apparently did not open until 930, even though my confirmation text said 9am pickup. They could have set up for before hours remote pick up but that was not done. Also was informed when I got to get the truck that they didnt have any dollys. Would have been nice knowing all of this prior to my pick up so I could coordinate everything.
NICOLE EThe equipment wasn't nasty or anything but there were a pair of glasses left under the passenger side seat from a previous renter and there was a wrapper of some sort beside the driver seat from a previous renter. And the first thing I noticed when we got in was a pretty low tire on the back right side which we had to air up at the gas station down the road before we could get going. Other than that it was a good experience.
KRISTEN Wthe truck has an odor of wet dog
LISA W