The drop off box was a mail box, and the signage inadequate. If there weren’t any other trucks there I would have struggled to know this was the right place
JAMES A
Viva Cargo Express LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clermont, FL 34711
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkFirst off, my pick up time was scheduled for 9 AM at this location and upon arrival there was nobody on site. I called the number on the email from U-Haul and no answer (said number out of service…?). I called the regional U-Haul number and was told that the location was not open until 10 AM. Sounds like a U-Haul scheduling issue, this should be addressed by U-Haul management. After waiting over an hour to pickup my rented vehicle, the staff member was about 15 minutes late (showed up at 10:15 AM). The staff member did not remember the password for their computer, so they had to reach out to U-Haul via phone call to get me finalized with my rented vehicle. Very unprofessional and would not recommend picking up from this location.
Josh PNothing.
JUAN GI was Charged Three extra Days when I only used One day.I called U-Hual and it was Refunded to me.
HECTOR QThere was no key drop box
Joseph J