Wade Blackford 7 Front Porch Circle Niceville, FL 32578 blackfordjunk@cox.net 850-496-3042 26 November 2025 Subject: Formal Complaint Regarding Customer Service Experience Dear U-Haul Customer Service Team, I am writing to formally express my concerns regarding the poor customer service I experienced at your Byrd Service Station location on 24 November 2025. I have been a U-Haul customer in the past and have consistently had positive experiences, which made this incident particularly disappointing. Upon arriving at my scheduled pickup time, the U-Haul representative was not present. One of the mechanics attempted to contact him but received no answer. A few minutes later, another mechanic managed to reach him and was informed that he would arrive in approximately 10 minutes. Because I was on a tight schedule, I contacted U-Haul customer service to locate an alternative pickup site. I was redirected to the location listed above, where staff were available, professional, and very helpful. Nonetheless, the initial delay created a significant inconvenience for me. Additionally, the customer service representative stated that I would be given a credit for the inconvenience; however, no such credit was applied to my rental. This experience caused unnecessary stress and could have been avoided with better communication and more consistent customer service. I have always expected—and previously received—the professionalism and reliability that U-Haul is known for, but unfortunately, those standards were not met during this interaction. I respectfully request that U-Haul review this incident and take appropriate steps to prevent similar issues in the future. I would also appreciate any follow-up regarding my concerns, as well as consideration for the inconvenience I experienced. Thank you for your time and attention to this matter. I value U-Haul’s services and hope to continue using your company in the future, but I believe this issue warrants attention to ensure a better experience for all customers. Sincerely, Wade Blackford
Wade B
Balducci Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, MS 38732
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No one at location. I arrived in the afternoon Place was sketchy
Jackie DEverything was great!!
Elmeisha SThe Man in charge at this facility is wonderful. He left before I made it there for my rental, due to an emergency that he had. He still made sure that I was able to get my rental and did all he could to help me, even from a distance. Thank you so much!
Elise BN/A. Excellent experience!
Barney F