N/A. Excellent experience!
Barney F
Balducci Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, MS 38732
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
TRACY RProvided excellent customer service. On time with everything. Made me feel so welcomed!
Kashareya FThis location looks like a lumber junkyard. The trucks and trailers are parked alongside a busy four lane highway primarily in the grass. If a trailer return had arrived after my truck parking I believe they would have had to put their tow vehicle into the highway or dangerously close to it in order to back it into a space. My return to this location was mandated by U-Haul after I had a contract with return to another closer location and I complied with that direction. I returned the truck around 10:35 am - well before the 11:00 am return time. No one was present at the location. I utilized the 24-7 drop off which should have shared my time and location. Everything appeared to work and the app indicated that someone would be in touch with me (although no contact was ever made). At 10:41 am I took a picture of the truck at the location. At 2:19 pm that afternoon I received an email with additional charges from this location. I was being charged with an extra day's rental and insurance along with $96.00 for missing items - the furniture pads. The extra day charge is completely unjustified. And to charge me for missing items that I never received is ridiculous. Perhaps the fact that the pads were not yet removed from the original charge created this mistake. Perhaps the 24-7 drop off did not function as it should have (like the check in and pickup did not work correctly) - I don't know because I have never used it before. After receiving the additional charge I again had to call for help and spoke with a helpful person. The furniture pad charge was then credited and a dispute was entered for the other false charges. Needless to say this location will never be used by me again nor will I recommend it to anyone. U-Haul should pay closer attention to the appearance and safety of their locations and take special notice when and where erroneous charges such as these occur. If 24-7 cannot be used without further assistance it should not be relied on at all.
John LGet larger trailers.
Davie H