Didn't have what I reserved. Person behind counter had no clue what to do and didn't speak English.
Patricia G
Shell Gas 18 & Garfield
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Clinton Township, MI 48038
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How U-Haul Reviews WorkLanguage barrier Walked into Shell station Asked cashier for U-Haul She pointed to liquor Handed me her phone where we had to communicate w someone who wasn’t very accommodating When I called 1-800-U-HAUL they told me I could have the van for 24 hours; we could change times or size of the van or change whether we wanted to return here or leave at Clarkston destination. Got there only 1-10’ truck which we originally said we wanted. Movers suggested switching to 15’. We were told we would have to get it at a different location. We were told we can NOT leave in Clarkston. (We were trying to save on miles at $1.19 a mile on Saturday. So we needed up being charged an extra $59.37 because they weren’t accommodating. Avoid this Shell location at 41050 Garfield. Get it all in writing Record the conversation Bunch of smoke and mirrors.
MARY M