First of all, my first 15ft truck was guaranteed in Cochrane... then the rental was changed to the 26 ft truck and pushed out to a further town (1.5 hours away) only to have this next place say the second guaranteed uhaul truck was not available now... then I was sent back to the first town for a 10ft truck... which ended up causing us to leave items behind because the size was wrong. Then this place complained about uhaul to me (the customer) listing all the promblems he has with dealing with uhaul as a company, he cursed and was rude, and we had to wait on him multiple times because the counter was unattended... then at the time of pay they refused to take cash or debit and I had to call customer service for assistance in taking the payment... then I had to call back again because the clerk still wouldn't give the truck, so I had to call uhaul for a third time to email me the receipts because he couldn't find it in the system... all around it was a complete nightmare... never again.
ROBERT D
North Adventure Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cochrane, ON P0L1C3
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Customer Reviews
- 3.5 Average Customer Rating
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I'm very disappointed with the service I received. I had originally booked a truck in Timmins. I then received a call a few days later saying Timmins did not have a truck and I needed to go to Cochrane to pick it up. I was then not only expected to pay for the extra miles for no reason but I was expected to bring the truck back to Cochrane and pay for those miles as well. I thought the point of U-Haul was that you could drop the truck off at any location? A very disappointing and sad experience especially when no uhaul workers could help me out or even call head office to try and figure something out. So a 300 dollar job turned into 600 dollars for no reason. Very upsetting
ZACKERY BFriendly staff. Prompt service.
RODGER MGentleman was good and curtious
PATRICK BHe told me he could not give me a refund for my 100$ deposit on site and he told me 2 to 3 days to receive a cheque in the mail and going on day 5 and still have not received
SABRINA T