Faster process. Almostv30 minutes to pick up a trailer
Carole S
North Adventure Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cochrane, ON P0L1C3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Arrived and it took them 2 hours to get the uhual our of the snow. They said it was sitting there for 2 days why wasn't it moved out since they knew I was coming. Uhual was dirty and not at the full mark they said it was at for gas.
AMY RThis was a nightmare... on Nov 1 2025 I was told two (2) seperate rentals were "guaranteed" which was false... so i was forced to drive around for almost 3 hours of driving until I was finally able to secure a truck and trailer... but both we filthy, the rep complained about Uhaul and there processes to me (the customer) my trailer was in a muddy field which caused the truck to get stuck.... no help was offered... I had to hook up everything up myself like it was a self serve center... shaking my head... and when I asked for help I was told it would be $20 bucks cash?? Wtf is that about?!... Then I was told that by a uhaul rep over the phone that because of my "guaranteed rentals" not being available (TWICE) I would be entitled to Uhauls $50 "guaranteed reservation fee" payment which would arrive within 7 days by a Uhaul rep on the phone... its now almost been a month and nothing has been sent... I reached out to Uhaul by live chat (today - Nov 24, 2025) and was left "on hold" by two (2) separate reps for over 10 minutes each with no responses... Honestly... not a good experience...
ROBERT DFirst of all, my first 15ft truck was guaranteed in Cochrane... then the rental was changed to the 26 ft truck and pushed out to a further town (1.5 hours away) only to have this next place say the second guaranteed uhaul truck was not available now... then I was sent back to the first town for a 10ft truck... which ended up causing us to leave items behind because the size was wrong. Then this place complained about uhaul to me (the customer) listing all the promblems he has with dealing with uhaul as a company, he cursed and was rude, and we had to wait on him multiple times because the counter was unattended... then at the time of pay they refused to take cash or debit and I had to call customer service for assistance in taking the payment... then I had to call back again because the clerk still wouldn't give the truck, so I had to call uhaul for a third time to email me the receipts because he couldn't find it in the system... all around it was a complete nightmare... never again.
ROBERT DRude person to deal with. No trailer pin, accused of “rewiring” the lights. Insane.
STEPHANE L