The return is where we had issues. We dropped off in Colborne and I then had to deal with three separate phonecalls for the next few days asking where the truck was, even though I’d returned it early and dealt with an actual human as opposed to their contactless drop off. Then I get an email receipt charging me a refueling fee when I had filled the tank at the gas station where we returned the truck. So I had to call them and ask why I’d been charged. They call the location and find out the tank was full on return. Just annoying and very disorganized
Michael T
Colborne Gas Bar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colborne, ON K0K1S0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very slow with return process. Poor communication - language difficulty. No assistance provided with parking and uncoupling the trailer.
David SThe attendant didn’t know anything about trailers, because of health reasons I asked if he could take the trailer off my truck. I had to ask him 5 times I didn’t think he spoke English then he had someone getting gas to help him take it off. TERRIBLE..TERRIBLE..TERRIBLE..TERRIBLE………..
PHILIP EWhen someone is renting at a certain time, say 10:00 and doesn’t leave with trailer til 11 it’s a problem, when the tail light doesn’t work on the trailer when you do the check, it’s a problem When the trailer is backed up on a hill and you can’t possibly lift it onto the hitch, and you have to go back in and ask for help, it’s a problem, I will not ever use this location again, if it’s the only option next time I would make 5-6 trips with my truck rather than use this location Brutal
Jon DWasn't ready for us to pick it up at 10am. Had to call owner of the store to handle it. Couldn't produce enough moving blankets but still was charged for 3 dozen and barley provided 2 dozen.
James M