The trailer I booked wasn’t available and was only informed 30 minutes before I arrived to collect it so was given the option of a smaller open trailer that was less than ideal but had no choice other then to accept as I had travelled up from the US. The only trailer available to me had a different size tow ball to the one fitted to my truck so I had to go and source a replacement and a set of straps as I had booked a in closed trailer. All cost me over $240 and was offered NO discount on the trailer I didn’t book.
Julien e
His And Her Home
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coleman, AB T0K0M0
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Customer Reviews
- 4.0 Average Customer Rating
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The sales girl was so helpful. Give her a raise.
WILLIAM DThere was no one there and the process was confusing to me 👎
Lena NI left a phone message prior to booking that wasn’t returned. I know bookings aren’t always guaranteed and wanted to speak to a local person. After booking online I received a message that someone would call to confirm by 5 pm the next day. That call didn’t happen either. The gap in communication is the reason the location doesn’t get all the stars because it left me anxious knowing I had help hired without confirmation of the booking. It looks like I was charged for fuel even though we filled to the required 1/4 at a station about 1 km away! Aside from that, Jeremy was pleasant to deal with an offered the option to cancel or extend time to not need to return in the dark because the weather was inclement. A snow brush in the truck would have been helpful. All in all a much more positive expedience than rentals from other locations.
Shannon PFront right wheel bearing doesn’t sound that great.
Mick P