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Joseph H
Customer Reviews for His And Her Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got stuck in their parking lot with U-Haul. Tires were not in the best shape at all.
Darren YThe mobile pick up & drop off is flawed. We returned the truck at night, so getting the required pictures in the dark proved challenging. What is stated to be a 15 minute process, took us 2 hours. We kept being instructed to repeat the pictures. We returned the truck in a blizzard, so being outside attempting to repeat pictures was next to impossible with frozen hands after a twelve hour move. We also had to drive an extra 40 minutes one way, in a blinding blizzard to return the truck when there is a uhaul depot in my town. The location tracker wouldn't let us return the truck in my town so we had no choice but to trek on in the storm. This resulted in extra km fee & more expensive gas. And added over an hour of extra driving time. I was very frustrated since I had originally requested drop off to be in my town.
Pamela TOnline drop off was glitchy on my phone but the location owner was very helpful and friendly.
James BThe man helping me was friendly and professional
Elisabeth Pi dropped the car dolly off on feb2/24 and it is now feb5/24 and i still dont have confermation of return ...at time of drop off he said to drop and he would make contact with me later ..still waiting
Wayne GThe drop-off location needs more light in the drop-off location as we had to drop the truck off after hours in the dark they also had a lot of debris in the location we had to drop-off the truck
Allen YPrice
Rochelle CStaff would not come out to confirm receipt of the trailer, which did not get logged in until many days later
Jennifer RAfter hours pick up was difficult
Marv Hhad to travel 81 miles to get one of the pieces of equipment that i rented, then travel over a 100miles to pickup the other pieces of equipment, then 30miles to get get back home to load the truck and trailer. Spent over five hours traveling just to get the equipment rental pickup.. Then u-haul changed that the equipment was to be returned to different locations.
LLoyd WTons of room to park and drive around except large hill on one side was icy the day trailer was dropped off and 4x4 was needed to be able to straighten out trailer. No one available to check out however I received a text back stating exactly where to park trailer and that he would do the check out the next morning. I took photos of trailer on drop-off, texted it to him and all was checked out like he said early the next morning.
Ken PIt would have been nice to know the drop off process either at the time of booking, or when we came to collect the truck and sign the documents. I ended up locking the truck and giving the keys back before I had a chance to finish the online process of leaving the U-Haul. Other than that it was a good pick up location.
Lorrene AThe agent went above and beyond to ensure I had a positive rental experience. U-haul's web site caused some delays because the auto transport was not showing as available even though it was. I had to reserve the item at another location and the agent was able to change the location on the reservation after.
David BAbsolutely terrible experience I would not wish this on anyone to go through this again.
SHELDON JExcellent service; friendly, helpful Truck in good condition, but no moving blankets included.
Ken BExcellent customer service
Hirenkumar PShowed up to the location in sparwood and the rental was not there! They never contacted me to let me know it wouldn’t be there! Thankfully the location in Coleman could help us out!
Steven HBullshit reason why I couldn't drop the uhaul off at the sparwood location. The coleman uhaul person pretty much told me the uhaul traffic person lied to me. Had to use more kms and more gas than I should have had to. The Coleman owner gets 5 stars from me.
Jason SIt would be good if they could have some packing boxes on hand there because UHaul wouldn’t ship at To my Coleman address. His and Her ordered some for me but they didn’t come in time.
Lynda CIt's an unmanned drop off location with trailers and vans all over the place. Very muddy and not even, so hard to drop a trailer. I dropped the trailer by myself and am now charged an after hour service fee. Not sure how that can be since there was NO service. Absolutely ridiculous. Be aware of your drop off location. It might be VERY far away. (there was one closer for me that I could NOT drop off at) I will not use UHaul ever again.
Sabine KI rented a truck in Cranbrook. Was called and told I needed to go to Sparwood. Once leaving and driving to soar wood an hour and a bit away I was told I would need to go to Coleman another 20 mins past sparwood. When I got there the location was closed. I called the location and they agreed to meet me when they were free from prior commitments 2 hours later. This is unaccredited of uhaul and as as result I would have an extremely hard time to recommend uhaul to anyone. The folks in Coleman were great but it does not make up for the incompetence of uhaul.
Dawn TEven the location was close during Sunday, owner Jeremy agreed to cater my need for the service. Even met me early un the morning just to guve me a walk around the truck and gave me the keys.
Marel LThe drop off was very pleasant and was very easy. Great communication; and they even was so kind to help me so much in time allowance and was easy going and very pleasant. Highly recommend them to anyone!
MaryAnne VThis was a bit of an awkward place to return a rental vehicle. There was no address or signage on the building, but as there were three other U-Haul trucks parked at the back, we knew it was the drop off location. There were no staff on site to return the truck to, and leaving a fully gassed up rental vehicle, unlocked with keys inside made me quite nervous, in terms of my own liability. There was no key drop box or slot that we could find, but we were advised by phone to just leave the truck there with keys above the visor. My suggestion would be to have a local cell number to at least text the return to, and a drop box or key slot somewhere on the building. This was a very weird experience.
Elizabeth G