The truck I rented was behind a locked fence and there was no one available to get me.the keys or the truck so after a short call with customer service they were able to. Remedy this situation and I got my truck and was on my way. However prior to leaving I took many pictures of dirt ashes tools and trash left inside the truck. But again no-one was around to get it taken care of. To be completely honest I was going to ask for a refund just because of the whole experience and how dirty the truck was.
RAYMOND C
Old Colorado City Surplus Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80904
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Customer Reviews
- 3.0 Average Customer Rating
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When I received the UHaul I video the truck when I picked it up and it was dirty with muddy footprints, and the directions where to pick it up wasn't accurate, it took me 45 minutes to find the place. Not too happy!!
Donna SThe U-Haul smelled like cigarette smoke, it was dirty in the cab and in the very back. Trying to get in contact with anyone in the office sucked. I had to call the 800 number like 3-4 times and they were so very helpful. I will never use the U-Haul app again. Worst experience ever!!
Stella MThe Gentleman was very helpful at this location .Colorado City Co. Yes I would very much go back and rent from this location . The 10’ ft truck that I rented was well maintained . The whole experience was easy and enjoyable. Have a Blessed Thanksgiving and Happy Holidays..
Catherine HI was charged $104.00 Dollars for a thirty dollar rental.
cameron b