I booked a 26 foot truck a week prior to our move for 5am. A day before moving day a u-haul representative called to tell us there are no 26ft or 20ft trucks available but they can offer us a 15 foot truck with extra miles so we can make 2 trips (over an hour drive). We go to pick up our truck and there is “no equipment assigned” for our mobile pick up at 4:30am. The support line did not open for another 30 minutes so we sat in the parking lot of the pickup location before calling. We find out the truck has not been prepared for mobile pick up so we would have to either go to a different location or wait 2 hours for the location to open. We choose to drive to a SECOND location where the keys for the truck were not in the lock box and there is a trailer hooked up to the truck. After another 30 minute customer service call we are able to get the keys to the truck and find the gas tank is barely filled above a quarter tank. To top it all off I was charged over $250 what I was quoted which required ANOTHER 30 minute customer service call.
Trey N
IBR Studio LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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I wish the trucks were better maintained and checked more routinely. The first truck we got had been used as a toilet for someone (took a dump in the middle of the cargo area and left it with the paper towel they wiped with). The replacement truck we got had a bunch of trash, empty liquor bottles and moldy vegetables in the back. The owner at this location was super accommodating and apologetic. This was not his fault in any way. The trucks need to be equipped with padlocks or something of the sort in order to maintain their cleanliness and decency.
Benjamin SMaking sure all the ordered equipment is actually in the van. I had ordered a dolly and it was not in the truck so I had to purchase one. Was added stress on a day of moving. Especially when the location is closed on pick up day.
Michael CHe didnt use my reservation, rewrote me and added things that was not on original reservation to charge me more so in end over charging me. rented me equipment he did not have causing me to have to drive out of my way to get rest of equipment The gas to go get rest of equipment came out of my end which wouldn't of happened if everything was together in first place. I'd recommend buying everything new first before renting from uhaul ever again
Joellen MI was asked to take pictures to expedite the drop off. I was told the receipt of drop off would take 30 minutes or longer and the only employee could not leave the store. Terrible customer service.
Todd H