I have rented from U-Haul of Black Forest / Essential Realty many times as a veteran-owned business owner and never had an issue until now. I rented 60 moving pads for 24 hours and was quoted $52.56. I returned all pads on time at 5:00 PM, exactly as requested. I even offered to bring the already folded pads inside, but the owner personally told me to leave them on the benches, which I did. Later, I was informed that 10 pads were allegedly missing and 3 were damaged, and without any proof, photos, or discussion, I was charged $181.56. This is completely unacceptable. There was no count performed with me present, no damage inspection at return, and no attempt to resolve the issue before charging my card. I have rented pads countless times in this industry and understand normal wear and tear. This was not that. This was a post-return accusation with zero transparency. As a veteran and a small business owner who values integrity and repeat relationships, this experience was extremely disappointing. I will not rent from this location again, and I strongly advise other contractors and movers to be cautious unless you want surprise charges after doing everything you were instructed to do. Trust matters in this business. This location failed that test.
JACOB W
Black Forest Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80908
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Customer Reviews
- 4.5 Average Customer Rating
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The staff is friendly and efficient.
CHRIS GThis location was expecting me and carefully explained where to go. Once there, they were very helpful in removing the trailer and getting me on my way quickly.
Kevin BLocation was fine, truck was a little rough on the trip
WAYNE GTruck was dirty on inside and outside, windshield was extremely dirty.
DANIEL P