Return messages, especially those that involve billing. The experience with Wheelz an Dealz was good in that the owner helped me navigate around the TERRIBLE UHAUL app functionality or lack thereof. I booked the van for 24 hours but as it turns out I only needed it for 7. I returned the van to the location after 5pm when the store was closed and dropped the key into the dropbox as instructed. Then I realized the app had required I photograph the milage, which I couldn't since the van was locked. I called UHAUL and explained the issue, not wanting to be over charged, and was assured that wouldn't happen. I was overcharged anyway and could not reach Wheelz an Dealz to help resolve the issue and never received a call back after leaving several messages. There is a serious disconnect between these businesses, and although the app seems convenient I recommend bypassing it altogether and dealing with humans.
Richard T
Wheelz An Dealz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80917
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Customer Reviews
- 4.5 Average Customer Rating
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Paul is the tops in customer service.
ROBERT WLove ya Phil!! Thank you again (:
ANAMARIA MExcellent and efficient service. Phil is a very personable guy. It's like renting from your favorite neighbor!
MICHAEL YPhil has outstanding customer service!
DAVID H