I am writing to commend the employee at the Town Center Exxon -U-Haul center for his outstanding level of accommodation and professionalism during my recent rental. Due to unforeseen circumstances with my move, I was required to make multiple changes to my reservation on the day of pick-up, including altering the rental time and modifying several items within the order itself. The young gentleman handled these requests with remarkable composure and flexibility, processing every change directly at the counter. His willingness to accommodate my evolving needs, which I had been concerned about, was greatly appreciated and significantly reduced my stress. I also had a question regarding the mileage charges. I noticed the contract listed a 50-mile minimum charge, which was substantially higher than the 15 miles I had originally projected for my move. The employee expertly explained that the 50-mile charge is a standard, automated minimum for local contracts, but he assured me that the difference would be promptly refunded since I would not be using the full allotment. While the initial mileage minimum caused a moment of frustration, the staff member's clear explanation and commitment to resolving the issue demonstrated an impressive dedication to customer satisfaction. I highly recommend this location based on the staff's ability to navigate complex on-the-spot changes and their transparent communication regarding company policies and billing.
WHITNEY L
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Quick and great service!!!!
Francisco FJust be sweet and solve the problems when something wrong. Just like the person was did for me at the store when I was there so far .
victoria hI was double charged and my emails were left unanswered. Nothing was ever fixed.
ALICIA YWe had a great experience with the UHaul. It was easy to reserve and pretty quick to get once we got there. The location was very convenient. The staff were helpful and flexible when we needed some extra time with the truck. I would definitely rent from there again.
Anna K