This is my second rental here. I had a new staffer who assisted me, who was wonderful. The lot is very small, and she offered to drive me to a satellite location to park my car during the rental. All said, a 100% difference from the last time with two employees, both in the intake and the return, which were awful. Regetably, I had the same employee on the return and it was very unpleasant.
GREGORY P
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
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Customer Reviews
- 4.0 Average Customer Rating
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Fast check-in and nice staff.
KYUNG KNothing they were great
CHRISTINA OI found the staff at the store to be very unprofessional and impolite. The truck inside was filthy and it had large pices of ice above it that could have been cleaned off. The ICE on the top is completly solid and very dangerous when it falls off. The check in process was horrific. I fully checked in and thought I paid three times, once when I made the reservation, a second time when I signed the truck out, and a third time when I checked out. I was very concerend that I had paid more than once for the truck. When I returned the truck via the app I was instructed to put the keys in a lock box on the outside of the buiding but the chashier kept waving me inside eventhough he had a cash draw that opnened from the inside and could have take the keys. This location is VERY convenient to me but I will not be returning to this location due to all of the issues. This operator needs to go through retraining in my opinion.
Gregory PIt’s such a small gas station with a lot of U-haul trucks and almost no place to park/return the truck. May be a good location to pick-up from, though.
Kennedy H