I don’t know if it’s this location only that has a minimum charge for rental and their rebuttal is that they’ll refund you whatever you don’t contractually use but the fact that you’re forced to pay for the minimum when it doesn’t even state that online is bogus to me
CEMONE P
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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After finishing the checkout process with the sales rep after returning the truck, he waited 20 minutes after I left to call me and tell me to come back and fold all of the moving blankets or pay a $25 cleaning fee. I felt he intentionally waited to tell me so he could charge me more.
ERIC BBETTER MAINTENANCE NEEDED!!!!! 1st Truck had dead battery! Had long walk back to the office to return key & get another vehicle. Next vehicle turned over slowly, but eventually started. Filthy inside! Floor mats covered in food crumbs, empty water bottles. Drivers window was left open several inches and rain got in all over drivers seat and floor boards. I was able to use napkins to dry off the seat. Vehicle transmission was VERY LOUD, so bad, I couldn't hear my GPS audio instructions. For what you charge to rent your equipment, your vehicles are not in the best of shape!
MICHAEL BOnly one employee working and she had to tell with the Uhaul stuff and the Exxon needs. To much for one person.
GREGG HThe drop of location is the worst. This is the second time I've dropped off there. The Indian lady is beyond RUDE. She hung up on me. The fuel is never right......
WILLIAM W