The vehicle had a non-functional rearview camera, the passenger side mirror was broken
Michael K
17Th Quick Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThis location felt unsafe. We were supposed to have a 15 ft truck and all they had was 10. We originally requested a different, safer location.
Brendan FActually have the dollys requested
Ben EMy rating is average because I had a great experience with the staff at the location, however the vehicle was FILTHY. The interior was sticky and had a faint smell. I shared images of the interior when I picked up, but there was no other available truck. I've never used this location but had way higher expectations for Uhaul trucks.
Marcus MU-Haul 10 ft truck that was reserved was not available. It was never returned. Did not receive any notification or communication from U-Haul before showing up at rental location. They did have one 15 ft truck that I could use for a shorter amount of time. So I was charged more and had a shorter rental time. I called U-Haul and did get a call back 45 mins later, but transferred to customer service and was placed on hold. I gave up after 5 mins since I had to move with a shorter rental time. Being charged extra was very frustrating.
Jynel C