Key not in lock box, van boxed in between larger trucks, impossible to get out. Had to ask employee to move other trucks to get out.
Gabriella P
Victorian Village Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
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Customer Reviews
- 3.0 Average Customer Rating
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A bit challenging to open the lock to get the keys, took many tries and maybe 5 minutes. Not sure why, eventually it just opened.
Donald BThis was the third location I had to go to. My initial reservation was at Ziggy’s convenience store at 12:30. When I got there at that time, my equipment was not on site. The agents through the chat and the woman I spoke with on the phone were practically blaming me for this and being less than helpful. The phone person was able to make a new reservation for me at the U-Haul location of Broad street, but that location denied my service because I was not able to pay with a credit card (something that was not explained to me by the woman on the phone). Had to make yet another reservation at this location, fortunately everything worked out there. Overall this was the WORST experience I’ve had with U-Haul to date.
THOMAS GWas hard to maneuver the truck out of the very narrow parking lot/alley
Mason Bcargo door was rusty and made lifting it very hard to do: use rust inhibitor and oil it get your stupid app to work so that we do not have to go to the store to get our truck What's the matter with you? Uhaul is a big company: get your app to work.
donna s