The office manager Miriam was the RUDEST person I have ever encountered 3 of us showed up to rent a truck that was reserved online at 10:am. Office closed. She finally showed up at 10:15 or so. I had requested a dolly and blankets that were paid for and they didn’t have. I asked her if she took them the bill and she said she would. Then I asked if I could please have a copy of the revised receipt We were nothing but polite to her the whole time we were there and she treated us very unkindly. She should not be a manager for any one company. We looked at reviews afterwards and they were all bad. She should be fired. I will tell everyone I know to NEVER rent a truck from that location. Worst EXPERIENCE EVER!!!!!!!!
SUSAN B
Baker Fairview Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Costa Mesa, CA 92626
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was charged $15 even though Inturned it in with a quarter of a tank. I had to call the location and painfully go over why I shouldn’t have to pay. To the attendants credit, she finally admitted error on her part and corrected
TERRY CLady who checked us in was kind , and friendly. Thank you.
WENDY WVery nice and courteous lady helping me with my rental. I would recommend her and the location to my friends. Thank you
RICHARD DStaff were amazing up front. So pleasant and accommodating; a true professional that absolutely cares about providing top flight service.
DAVID G