The store clerk did not know how to give us our truck. We ordered a dolly and blankets, but they were not in the truck when we finally received it. This was after a last-minute change to a different location than the one I was told the day before. Overall, my experience with UHAUL was terrible, and I will never do business with them again.
James A
Goodbee Quick Stop LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Covington, LA 70435
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe guy that help us was easy to work with, pleasant attitude, and funny. Always a plus👍🏻
Holli LI had ordered two hand trucks and they only had one and could not get in touch with anyone to assist. I do not blame the associate who was working there because he is not a U Haul employee, but rather U Haul and the Manager who is responsible at that location.
Veronica KOur experience was exceptional. The team was helpful and patient. We highly recommend this location. Manny and
amber sThe location appeared completely unaware of what was going on. I was never notified that my reservation was ready for pickup at the reserved time, which disrupted my moving schedule and left movers waiting unnecessarily. I contacted customer service and was told a representative would check availability and call me back, but I never received a return call. After calling again, another representative/supervisor was able to locate a smaller truck, provide a discounted rate, and extend the rental for a second day at no charge. However, I was still ultimately charged for that additional day. Overall, the experience was disorganized, poorly communicated, and caused unnecessary stress during a move. I will be using another company next time. Do better!
justin w