The app would not work. No one was available at the location to help us. The lock and key were hard to deal with- the key didn’t want to turn in the lock. This was a terrible experience from the moment we picked up the truck until we dropped off the keys. I would never recommend using this location or checking in on the app. I tried to chat with someone on the app but no one was available there either.
Amy K
Remember When Antiques
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crystal City, MO 63019
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was told I could drop off anywhere. I dropped off at a different location and was charged for wrong location. I was also given extra miles due to being unable to pick up where I wanted and still was charged for that as well.
CALEB BEngine light was on the 15 ft truck I rented the keys in lock box were for different truck. I had 2 truck rentals the 20 ft had snow on hood/windshield and was on a back lot with no lighting and snow and ice covered
Dale GRemote return, so did not interact with anybody. Key drop box was not easy to find on the back corner of the building. Otherwise all was fine.
Luther SWe dropped our rental truck off just after 9am. No one was at the office although it states on their site they open at 9am. The U-Haul office sits way back from the entrance so we weren’t really sure it was a U-Haul drop off center even though there were U-Haul trucks parked in the grass. The office sits way back among other buildings. Poor signage for the average Joe.
ALLEN D