The U-haul mobile app gave me fits during the pickup process and I wasted nearly 30 minutes and ended up extremely frustrated. I reached out to the contact number for the location and they were prompt in getting back to me. Meanwhile, the app finally responded and I didn't need assistance, but I appreciated the offered support.
MARK B
Remember When Antiques
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crystal City, MO 63019
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Customer Reviews
- 3.5 Average Customer Rating
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This was an automated dropoff. It was a little confusing at first but we figured it out. An email in advance with instructions about having an automated dropoff would have been helpful.
saha dcannot provide excellent rating due to problems with the rental:] 1, After review of website there was no notice that truck had to be picked up by 7:30 am on day of rental. I lost my 24 hour rental due to coming to pick up truck at 10:30. not sure why a time limit to pick up if its a 24 hour rental....you had my credit card info, a no show should still be charged, right? 2. photo verification process of damage to vehicle was clunky at best, did not allow me (maybe my phone) to input new photos. Keith the area service manager took care of me, helped with getting a new truck and contract but all of this cost me 45 minute delay to my client in delivery. Would use U-Haul again, but I think the online process needs to be reworked to be more explicit with U-Haul's expectations...perhaps have an outsider go through the process to pick up the things I believe the :"insiders" missed.
Paul PThe truck was very clean and in good condition. No complaints! Thank you.
CARLA STruck was dirty. Had to sweep out leaves and dirt before I could use. Inside was filthy too. Needs to be derailed and cleaned.
TAMMI C