Ormsby personnel was courteous and professional. Excellent experience.Nicholas B.
Moving Truck Rental in Crystal Lake, IL at Ormsby Motors
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Crystal Lake, IL 60014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I did not receive an email letting me know that I could not pick up my equipment at the original location I selected. It wasn't until I called U-haul that my location was changed to this one. It would've saved us a lot of time if we had known beforehand that we needed to change our location. Also, the app doesn't warn you to refill the truck before you return it or how much the fuel fees will be if you don't return it full.Tawnee C.
Very easy pickup experience. Truck was available same day and was the perfect size for the job. Would definitely recommend.Marianne K.
Inside of truck had a lot of packing blankets just thrown in and the dolly was on the ground not strapped in. The process of checking in took forever and they weren't that helpfulSamantha W.
Everything went wellRobert O.
I had the worst experience and customer service I have ever seen or heard of before. From the pick up until this day still. To begin, I got there just before 11am on Sunday 8/2. As I walked up, there was a huge line going out the door with people saying they have not moved at all. I waited 2 hours to just get the truck. I left around 115pm. They could not get the credit card machine working when I got to the counter. Therefore I had to put down $213 including a $100 deposit. In this time I had hired movers who I paid by the hour and had to includes another 3 hours in their pay because the over lapped 2 hours and 15 minutes. Then for whatever reason one of the workers asked us to move other trucks out of the way to get to our truck which was completely unprofessional and we argued that we were not liable for the trucks so we didn't want to move them in case something happened. Finally just to get going, my driver moved them to get ours. He has been moving for over 20 years and never experienced ANYTHING like this. It was a complete Nightmare. Also, the gas on the paper stated it was 100% max full, which it was not even close. Less than 3/4s full which I marked on the receipt. The mileage was off by a couple miles as well. Then they refused to inspect the vehicle with us as it should be procedure. I then moved all day and got to Ormsby motors which was another nightmare regarding my deposit. I probably called 10 times to try to figure out who was giving it back as well as if it was the full amount or not. No one wanted to give me an answer and I was told the GM of the MIlwaukee Branch would call me. When he did a week later ( not 3 dyas as I was told) he was laughing AT me and continuously called me a lair for multiple reasons. was Extremely rude and aggressive and didnt want to believe anything I said and offered me a measly 30% off which I gladly declined. I wanted a full refund then he used profanity the F word at me then hung up on me. I was shocked and apawled. I dont know if I will ever use uhaul again after this experience. I am furious with this experience and request a full refund of $213 for everything I put up with and the extra $180 for my movers. I expect to hear backJordan N.
Everything was awesome! Continue with the fantastic work!!!Kate B.
The UHaul site crashed and I was not able to login to the app and pick up the van. The owner at Ormsby Motors went above and beyond to assist me with the check-in and complete the pick up. I am grateful for the personal assistance with the rental.SHEILA B.
This was a very good rental experience.SHEILA B.
You charged us for insurance when we said no! Mileage was insanely high due to the fact that the Uhaul that we reserved the truck at ran out of the truck we requested. So we had to drive to Crystal Lake and had to spend an extra $23 on mileage!!! Wish I had tried another place more local :(.Jennifer M.
Stacy was wonderful to deal with and the vehicle was very sizeable for our needs. It's also a great van to use, will be a future customer again.Richard Q.
It was a great experience just the way it was. Will use again certainly.Richard Q.
New van with low mileage ran great. On-line reservation system a little tricky but in the end worked out great. Nice people to deal with, answered all my questions and will definitely use Ormsby Motors U-Haul again.Richard M.
The Ormsby people were great, best uhaul experience ever for me!Dylan K.
Nothing.. Best service period.Jamesenna A.
I didn't know prior to this rental that Ormsby was an option for uhaul rental. Now I will likely come here every time. The woman who handled the paperwork was fast & efficient & nice...trifecta of customer service. The whole thing was just a breeze - thanks!Diana F.
I was misquoted by the phone rep. Ormsby motors didn't do anything wrong but the AFM won't even return my emails. Disappointed in Uhaul corporate but the dealer was great!Anthony F.
The truck I was assigned to was terrible. Broke truck and had to drive 26 hours like this!!Amy S.