I had previously made reservation for 20’ truck several weeks in be advance at J and R auto near Olean NY. The day before pick-up I was informed by Buffalo corporate that none were available there on pickup day and advised to pickup at Cuba location. I do not recall being advised the truck would now be 26’ which I didn’t need. To be fair, I was given 100 free miles. All personnel who dealt with me were hard working, friendly and competent. Overall, I would still use U-Haul again if needed
stephen y
Kendal Karn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cuba, NY 14727
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Customer Reviews
- 4.5 Average Customer Rating
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I’ve rented from U-Haul and no had no problems before. I had no problems this trip either besides, the app for mobile pick up is very frustrating. Many attempts to submit a picture of my license because it kept telling me it wasn’t a license. The verifying the license takes forever. I tried to submit pictures of the truck 3 times until it finally loaded them. And now I’m being charged for 239 miles drove when I only drove 75 at most. Now I’m being told I’m just out $300 because “that’s not what the odometer says” I will not be using U-Haul again.
Kaytlynne HBe less rude and more respectful
Anis BEverything was taken care of which made returning the U-Haul truck experience great as well.
ERIC JOut standing
JAMES R