i reserved this trailer online a month in advance to make sure equipment would be available at this location at the day and time requested when i called the location 3 days prior to my pickup date they did not have the trailer and are closed. the pick location did adjust my reservation for me. Uhaul should have commuicated more or did this if i would have calle4d i would have been screwedJIM M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cuba, NY 14727
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- 4.5 Average Customer Rating
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My complaint isn't specifically for the location where I picked up the truck, but with U-Haul in general. They canceled our reservation and we didn't know they did because they let us take the truck. We found when they called us the next day saying they were going to call the police because we hadn't brought the truck back. Then we ended up paying more because they said that we didn't put 3/4 of a tank of gas in which we did so we got an extra charge. And I wish I would have actually checked the mileage because I'm pretty sure they are saying we went more miles than we did but I didn't check it before we dropped it off. I will not be using U-Haul for any future moves and I will not be recommending U-Haul to anyone.Jamie W.
Seamless trouble free transaction. Will definitely use Kendal Karn again for any rental needs.Richard P.
Customer service was excellent!Michael S.
We needed an appliance dolly and they didn't have one. But it was ok.Stefan F.