Customer Reviews for Kendal Karn
(U-Haul Neighborhood Dealer)

180 reviews

17 Water St   Cuba, NY 14727

(585) 968-3757

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 968-3757

17 Water St
Cuba, NY 14727

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TERI P. 
Rating:
5.0

Always something for improvement.

david P. 
Rating:
4.0

The truck had it's ABS light, traction control light and uphill assist were all on..

Elizabeth S. 
Rating:
1.0

I ordered 2 dollys and when we got home and opened the truck they werent on there. I called them and they refunded it but I had a big move that day and couldnt drive 30 minutes to pick them up. It took us twice as long and i had to rent it an extra day. Im not happy at the fact i wasted even more money and the job still isnt done.

Leann L. 
Rating:
4.0

Customer did not leave a comment.

Hannah R. 
Rating:
4.0

The staff was more than kind and helpful the only problems came from the staff having some issues with the uhaul website

Laura F. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Always professional, always accommodating.

Meredith H. 
Rating:
3.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Darla H. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

You the best

jerry K. 
Rating:
5.0

Customer did not leave a comment.

Brandon O. 
Rating:
4.0

Customer did not leave a comment.

LOREN S. 
Rating:
4.0

The employees there were very helpful, and very polite. They knew their stuff and were able to help us as this was our first time renting a U-Haul.

Kyle M. 
Rating:
3.0

Customer did not leave a comment.

LUKE S. 
Rating:
5.0

Nothing its already where you need it.

david C. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

Customer did not leave a comment.

Heidi T. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

A+ OUTFIT WOULD RECOMEND T ANYONE

TIMOTHY D L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE E. 
Rating:
5.0

Customer did not leave a comment.

Brennan Z. 
Rating:
5.0

Quick and easy transaction. I was on my way in a heartbeat.

RICK H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Not too much. I drove up from pa. To get the truck and take it one way back to pa. Everything went very smoothly, from the initial contact to the drop off. The weather was bad and that caused the parking lot to have muddy puddles in it, causing the cab interior to get muddy. I don't know how that could have been avoided given the unseasonal weather. There was nothing that would cause me to say anything negative about my experience. And absolutely I would recommend uhaul in general and Kendal Karn specifically. Thank you, Stephen

STEPHEN B. 
Rating:
5.0

Always use Uhaul to move. Thank you.

Paula Z. 
Rating:
5.0

To much paperwork

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Cathy Jo W. 
Rating:
4.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Great service. very knowledgeable and helpful. I wish more businesses were like this location.

IAN C. 
Rating:
3.0

The truck was covered in snow and ice. Not even a brush in the truck to help clear the snow. I sat in the truck until the ice was loose enough to be taken off with a sun shield I took out of the from window. They knew a couple of hours ahead of time I would be there to get the truck, plenty of time to make sure it was ready to go on the road.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Jarrod K. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Awesome service! In and out. Friendly. Professional. Five stars! In and out.

Jody W. 
Rating:
5.0

Excellent costumer service!

Lew H. 
Rating:
5.0

Don't change anything. They were a pleasure to deal with.

BARBRA B. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
3.0

Mr. Karn was very helpful. But the truck ran awful. There was a loud squealing sound in the front end and it slipped out of gear when in reverse.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
3.0

Customer did not leave a comment.

Nathalie R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

The staff here is always very helpful.

jarrod K. 
Rating:
5.0

Customer did not leave a comment.

Patti M. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
3.0

Customer did not leave a comment.

Filex G. 
Rating:
4.0

Customer did not leave a comment.

George R. 
Rating:
4.0

Customer did not leave a comment.

Judi M. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

lOURENCE L. 
Rating:
3.0

Customer did not leave a comment.

jerome S. 
Rating:
5.0

great service great people

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

CONTAINER R. 
Rating:
5.0

Customer did not leave a comment.

CONTAINER R. 
Rating:
5.0

Give me my refund and new charges for the discount they applied for dropping it off at a new location.

Pamela B. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn N. 
Rating:
3.0

Customer did not leave a comment.

Betsy A. 
Rating:
4.0

Very flexible drop off process and availability. Close to where my final destination was which made it super convenient.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

betsy B. 
Rating:
3.0

I would not rent another U-Haul trailer. The average person will never be able to pick up the tongue on a 6x12 and put it on their ball. Theres no jack on the tongue. My saving grace was, there were two of us. I broke my back and I never would have been able to hookup that trailer alone. I'm 62 retired fire fighter.

Don S. 
Rating:
5.0

We were able to drop off locally, although the location was closed they had a box to deposit the truck keys.

Lynnette D. 
Rating:
3.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

Customer did not leave a comment.

betsy B. 
Rating:
3.0

Customer did not leave a comment.

wayne M. 
Rating:
5.0

Customer did not leave a comment.

TUSTIN S. 
Rating:
1.0

I was charged for damage that was EXISTING when I picked up uhaul. Please check check in inspection log from previous user... Patrick Chesney

Patrick C. 
Rating:
5.0

Great experience, not expensive, fewer trips than a pickup would have required

WANDA B. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
1.0

The lady was completely rude and treated us poor. I will never go back to Kendall Karn nor will I ever recommend their services

Nathan F. 
Rating:
5.0

None

dwayne S. 
Rating:
5.0

My original reservation was for Saturday but was told I had to drive 65 miles to pick it up and pay for the mileage when I was only going to be using it for about 18 miles total. I couldn't get a truck until Monday so I had to move everything in one day without help do to people going back to work. It was disappointing that the original reservation couldn't be filled or something be done to not charge me the travel time to go pick it up since I requested it in Cuba and was told I had to go to Wellsville to pick it up and then told it was overbooked and they really didn't have one after all.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

RALPH F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

jarrod K. 
Rating:
5.0

Very helpful with pickup and return. Offered excellent suggestions.

Bill A. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

No problems with the drop off. Dropped off after hours and put everything in the drop box provided.

Kennith M. 
Rating:
5.0

Customer did not leave a comment.

Lorie O. 
Rating:
5.0

Always a great experience working with Kendal Karn

Meredith H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Actually give us the vehicle we reserved not tell us the day before that it is not available

John M. 
Rating:
5.0

Customer did not leave a comment.

gary L. 
Rating:
3.0

Customer did not leave a comment.

BRADFORD W. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

I rented the car trailer and it worked great besides the brakes on the trailer didnt seem to work at all!

james S. 
Rating:
3.0

used drop box for keys. No one there when we dropped off. So did not see inside of location.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

Alice M. 
Rating:
5.0

i always have a good experience.

David N. 
Rating:
5.0

Kendall Karn runs an excellent u-Haul location and service. Employee Steve help was admirable.

david P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
No reviews have been submitted for this location.

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