The location for the return was a big problem!! 5931 County Road 222, Cullman, AL is not the drop off location. This is the location that was texted by U-Haul to me. I do not want to pay the extra mileage that I was charged or the extra fuel (21 extra miles + 2 gal of gas). The actual location is 5931 County Road, Trimble, AL. The lady at the Cullman location said that I am the 4th person that has come to their location to return a U-Haul truck! Please advise next steps for the reimbursement of approximately $31.00.
Joey C
Trimble Super Saver
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cullman, AL 35057
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How U-Haul Reviews WorkI was over charged by like 12 dollars bill said 79 and was charged over 90
Robert BThe dirtiest rental vehicle I’ve ever been in. Dried mud and dirt all over the cab floor. I pointed it out the the owner so I wouldn’t get blamed and they acted like it wasn’t a big deal.
joshua bWhen I returned the trailer, she told me to go park it and take it off at the carwash. I am a 60 yr old female. I took it over to the carwash, took off the cables and attempted to take it off. I went back in and told her I am not able to take it off. She replied with oh yea, ok. I said you won't be able to either. She said I have a jack. Why didn't she offer that first instead of me trying to. Once i got back to the truck, I had to move the truck again and put the cables back on. She told me I only need to add one. I backed it up and she lifted it. As far as the location, yes, it was clean but although she is a pleasant person, she wasn't helpful at all as I guess her phone call was more important. But hey, they are always on the phone and that's why I never stop there to begin with. It was just more convenient for me to drop off the trailer.
KELLY KNothing , I was shown how to operate everything and away I went , everything worked as it should .
Shon C