Employee on duty did not assist trailer return. Multiple attempts were made to have her check the vehicle in. She was busy on her phone the whole time. She never came out to check the trailer herself. She was curt the entire time and told me to refer to U-haul corporate if I had any issues. Not happy.
WAYNE P
Storeland Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Culpeper, VA 22701
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe UHaul associate Christine at the Culpeper location (Gate Rd) was very pleasant and helpful to me. She guided me through the entire process. My only complaint was the high cost of mileage, now at .99 per mi.
Glenn KChris was outstanding. I had an accident and needed an U Haul late at night and Chris got me one after hours. He went far beyond what anyone could expect. I very much appreciate everything that he did.
edward hFrom the moment I walked in, I was treated with great kindness; they explain everything you need to know about the rental step-by-step, and they even helped me hook up the trailer—it’s the first place that has ever helped me with that. I recommend this place 100%. I believe her name is Lili, from STORELAND SELF STORAGE LLC.
Juan SWe dropped the truck and key at the correct location at 3AM so no one was there. It was easy to do though.
Terry B