I used the mobile app. it gave me wrong instructions where my U-haul was at. Then I hit back button when on the verify part of it and at that point I had accepted it and could not get back or find my info. The getting the truck was not a fun experience. Luckily the person working showed up early to help me. Returning it was super annoying, the part of taking photos was not a fun time. I had to take each photo like 20 times, the UI would not save the photo and just keep hitting the button to take a pic, click the check mark then it had me take a photo again 20x. Once I had the photo shoot complete for my model, It kept saying fix the photos in red, and I did and went through taking more shots and by the end, it took all the photos and I did not change anything but ended up taking more photos than I am proud of. Most people that take that many photos are getting paid well. I hope this review finds you well and your software guys can fix some bugs in it. Don't have a good day, have a great day!
Andrew S
Storeland Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Culpeper, VA 22701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location was fine but the app was HORRIBLE! My first reservation didn't work, even after calling the support line and using the online chat. Later I made another reservation, and after jumping through many hoops, I finally got the truck. The process was painful.
Stuart CIt was a good location
SAMUEL OThe online process for picking up a truck before the location opens is complicated. I did not get a phone call the prior day as promised to learn the pick-up drill. Fortunately the attendant arrived an hour earlier and got me on the road - about 30 minutes later than planned.
Charles CThis location is great. U-Haul the company has terrible customer service. The customer service here though is great. They have to deal with U-Haul's false promises to customers and make things right even though it's U-Haul's for being insufficient and unreliable. I would recommend this location because they know how to help you when U-Haul won't. U-Haul promised me a call regarding a serious situation and never called. I was left in 97° weather waiting on a promised phone call from U-Haul that never happened. Luckily, someone from Storeland saw me on CCTV and was appalled that I still didn't get my truck and helped me. Thank you Storeland for helping me and showing me that you care when U-Haul clearly doesn't.
David K