The gentleman that initially rented us the truck was great, I got to the home we were moving from, I pulled the ramp out to lock it into place and it fell out onto the ground almost hitting my feet, upon returning the truck this morning, I went to put the gas i used back into the truck which used all the funds I had available on my card, then was informed I was being charged an additional 48 dollars and some change, which I did not have available because the fuel level was not on the line it was literally a millimeter from from the line, but I had no money left to eek it out. Then I could not pay the extra 48 dollars and some change I was told I was going to be sent to a collections agency and pretty much be banned from renting a uhaul again, also the gentleman that was trying to ring us out was trying to ring in another customer to rent a truck and couldn't even get through the computer prompts, he only has one employee there that is expected to run the counter pump gas and rent uhals at the same time which is very time consuming for customers that have elsewhere to be I understand they have the night drop off box but that was not an option I could use at the time because my cell phone isn't activated yet
DOUGLAS M
Pick N Go #1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, MD 21502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It's amazing that cumberland maryland and frostburg maryland can charge two hundred dollars more than if I drive a hundred miles someplace else , that's called price gouging
SHARI CMake the interaction a little quicker, maybe have someone there just for the U-Haul part of the company. Overall they were very nice and professional. I understand some people have never used a car dolly but for the few who know how shouldn't have to be shown everything and the consumer has to pay for any damage, I've used one since I was 15 years old and I taught the retail location things they didn't know.
James MMike gave great customer service !
DAVID SNice guy running the place, came out to tell me where to drop the trailer
KEVIN K