Delay on closing our contract. Truck was reserved from 10am returned 1pm.on Saturday. On Saturday’s the office closes at 3pm. They close on Sundays. Employee never closed our contract. I spent the whole weekend worrying they will charge us for days we didn’t use the truck. I called customer service five times to ensure they made note of what was happening to avoid any issues and over charges. Finally Monday on my second call I asked for a supervisor. After explaining the situation he closed the contract. Frustrating experience
CINTHYA S
Hwy175 Mini Warehouses
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75253
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Customer Reviews
- 3.5 Average Customer Rating
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Reliable and great location
Inmaculada EThis place was extremely friendly and very helpful. Will be returning in the future
Christy TBetter and clean equipment customer service was poor and unprofessional
Laura LNothing required. I got a great service from Brittany. She was very helpful.
Peter F