Excellent
christopher m
Shree Postal Annex of Danville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Danville, CA 94506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Good people, good service
WILLIAM SI reserved a 10-foot truck for a time-sensitive move, only to find the lockbox completely empty when I arrived at 6:45 am. Customer service had me try every single lockbox—all of them were empty. Worse, they couldn’t get the local dealer to answer their phones. I ended up waiting over two hours until someone finally showed up late to open the doors. The dealer blamed a “new employee,” offered a pathetic mileage discount as “compensation,” and handed me a truck that wasn’t even half-full on gas. When I returned it, the staff were unprofessional and indifferent. Calls to customer service were no better—dismissive, unhelpful, and no follow-through on promised credits. I was ultimately overcharged by $100 despite being promised otherwise. What should have been a simple rental turned into a day-ruining disaster. U-Haul’s own app, customer service, and this Danville, CA location all failed spectacularly. Zero accountability, zero empathy, and zero professionalism. I spent $322 for an experience that threw off my entire move, caused me to reschedule multiple services, and wasted hours of my time. U-Haul has been around for 80 years, but if this is the level of service they allow, it’s hard to believe they’ll make it another 80. Do yourself a favor: rent anywhere else.
Joseph SShree Postal called to check in with me. I was in the parking lot. He asked if I could drive the van around back for the drop off. Again, very helpful.
Carrie BThe guy keeped missing up with every thing
Ryan B