when i was picking up the truck, i was not able to complete the checking process thru the application, it requested me to do it by phone, and I waited about an hour until a nice agent answered the phone then when I tried to take a picture of the initial millage the app was also not working since it said the location service was not enabled (but it was) baside that, the rest of the experience using and returning the truck was all great
Salva M
Shree Postal Annex of Danville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Danville, CA 94506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Uhaul needs to work on cleaning, every time I rent a vehicle my experience is the same. They either didn't bother on inspecting it and make sure it has been properly cleaned and ready for the next customer. It is very dissapointing knowing Uhaul doesn't care about these details. The condition is always the same dirty inside/outside, doors with soda spill, windows and mirrors that don't shine showing they have been clened.
Elizabeth OMake it clear, this is a U-Haul neighborhood location, meaning it is in a business called Postal Annex, so we do not have to look for 30 minutes to figure that out. This should be explained by the person that takes our reservation, and should be mentioned in the reservation text sent out to the person renting the U-Haul You also have too many trees that are an obstacle to seeing there is a Postal Amex with a sign on the window that says U-Haul. Lastly, when we went to drop off the tck we didn't know that we could just do it ourselves via the app and that it appears it is all done, but the app contains other steps where multiple pictures are asked to be taken of the truck being returned. The kid at the customer service counter couldn't help us because he was the only one in the store and had other customers in the lobby. Last and not least, this is for Headquarters; Please, quit flagging my account. Thanks!
Liliana SLook, the important thing is that there is no way to know this is UHaul inside of a PistalAnnex You may know. But it does the elp us , the public, to find you!
John SStaff was super friendly and informative. I’ve never rented a Uhaul before and felt well equipped after picking up the keys. Also, if you want to practice driving ghr uhaul this is the perfect pickup location because there’s low traffic, where it’s easy to get acclimated with a large truck.
Lanea A