You have gone to a mostly self service model putting all the work on the customer. Your logistics are shifty and the equipment is nothing special. Not sure how your company will survive with such a weak value proposition.stephen H.
South Dartmouth Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Dartmouth, MA 02748
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- 3.0 Average Customer Rating
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I reserved a certain uhaul, when I got to the location, they said â€œoh sorry our website is messed upâ€ I had to drive 30 min away to only rent a different uhaul, then was charged $300 for dropping it off at a location near me. I've reached out so many times and everyone is supposed to call me back, still haven't heard anything, meanwhile I spent $300 on a $29 rental.Tayla C.
U-Haul on line reservations and booking is horrible. The agents at both ends tried to make a failed system work.Paul M.
the app was absolutely worthless. I staff checked me out but if i had to pick up using the junk app i would still be standing there. the truck also needed an alignment or had front and damage. it was marginally unsafe at speedJohn S.
No improvement neededJeremy S.