We had the worst service with uhaul that we have ever had! We physically went in and booked a 5x10 trailer and were quoted 24.95 for the trailer for an in town move. We go to pick it up and the guy who was absolutely rude said it was $53 something. Then it changed to $73 something. We decided to switch to the 6x12 trailer because they didn’t have the 5x10 we reserved and the 4x7 would have been too small. He kept telling us that no one came in to book it and they should have but we had. The website said $34.95 and he’s trying to charge us $90 something. So then he says he can do $34.95. We go outside to hook up and he comes out and tells us it’s $70 something. It took us over an hour to pick up the uhaul trailer! Very unacceptable. It messed up our afternoon and put us behind! We also told him 3 times that we needed it for 24 hours and he said he understood. He sends me my receipt after we left and he had it booked for 6 hours! Well that’s not going to work! So then I had to waste time on calling customer service. I also did not feel safe in the location. It’s a very run-down place and there were knives, axes, and other things for sale that I didn’t want to be near. When we returned the trailed, the guy once again argued with us about prices and times. Would not recommend whatsoever but unfortunately it’s the only Dauphin location available without going to Ste. Rose.
ROSETTAKUZYK K
Fas Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dauphin, MB R7N1M2
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Pick up location too far from my home
Phuc Hdid not have dolly as ordered. truck was frozen and full of snow. wheels were bald. location is in a run-down gas station with known police concerns
veronica rIt was an icy morning and the floor in the trailer was like a skating rink . Don’t know what could be done for that .
Phyllis BThe fellow at the counter said we did not need to do anything and then I was contacted later by U Haul to see if I had returned the vehicle
Barbara L