Last saturday I received your receipt, and not only are you charging me US$24.85, which is not correct, but you should have also credited me US$25 for having returned the truck with all the blankets folded, as shown in the attached photo. The return location listed on the receipt was different from the return location that Ángel sent me via text message. I am attaching a photo of the delivery sheet and the message I received. Because of this, I had to go to both locations, which cost me time and forced me to drive extra miles. Lastly, I returned the truck without fuel because I received it completely empty, so I had to put in US$20 of gas just to make the trip. I kindly request that you reimburse this expense and credit me the payment for returning the unit in order.
FERNANDO S
Borinquen Envios
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33024
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Customer Reviews
- 5.0 Average Customer Rating
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Very easy and convenient. Will definitely rent again.
MELANIE SWhen first called, people would not pickup the phone till second or third time so use AI to fix that and answer someone right away then the installer was not there and no one knew where he was so I just showed up there and magically he appeared, after that everything went smooth
ROBERTO RAngel provided the best service we’ve ever had at U-Haul. He has our business forever.
ARLYN VStaff was so friendly. And equipment was clean and ready for me…. Would use them again.
DOMINIC M