The cab was not 100% clean. There looked to be coffee stains on the floor and a coke bottle under the seat that possibly had pee in it. (I did not remove) Other that that, it was perfectly suitable for a day rental.Thomas N.
Discount Package of Dawsonville
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Dawsonville, GA 30534
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- 5.0 Average Customer Rating
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Everything was greatMara G.
My reservation online was made at a location close to me of my choice. The reservation was for a 26 footer and was confirmed at that location. I showed up at that location by way of Uber and then was told that U-Haul moved my reservation to another location. Usually if a location does not have a truck online they say no availability pick another location. When I showed up at the other location the truck was there however U-Haul changed it for somebody else's reservation. This location has a lockbox and cannot speak to the package store clerk as does not handle U-Haul and cannot speak English. Was given a number to call when the lockbox did not work because of a bad connection with the U-Haul app and u-haul.com. Store clerk does not answer her phone and your cell phone will not work to make a call inside the store. Have to go outside.Have to wait for someone from U-Haul to show up to open box to get key for you. Not easy at all in a big inconvenience.Kevin M.
The ordered dolly nor the pads were in the truck. The store was closed so no one to talk to.Chad U.
I rated the pickup site poor, because of the difficulty of picking up our truck (that was perfect shape, clean, cranked perfectly etc) there was some confusion getting the lockbox combination, I had registered on the website because we had already had an account with you guys. I had went online to get the reservation number and that's all I thought that I needed. I found out later that we had to do other steps that wasn't clear to us at that moment because . It's not a big deal, Just I wasn't aware that we had to do this. It's not clear enough that we need to do that on the website. This maybe something that you guys should make more apparent. How ever when we called the U-Haul help line the lady helped us navigate what we needed to do she was a Gem, incidentally, because of the confusion we got a larger truck (20 foot) for the same price as the original 15 foot truck that was unavailable. I have used you guys 100 times in the past and I will use you 100 times more in the future. I was just letting you know that it may help if the website could be updated regarding the instructions how to proceed when you have to not only get a reservation, but secure the truck and get the keys from the lockbox. It's much better when you have a person on site to talk to when renting a truck. OK, that being said, thanks for being there when we needed you and providing a safe reliable clean truck to move our stuff. SincerelyAlbert R.