The truck I rented had a low tire pressure warning light on. The back of the truck looked like someone was burning the bed of the truck. The driver front door is out of alignment and doesn’t shut unless slammed. Drivers compartment of truck needs to be vacuumed out, obvious debris everywhere.
JOHN Y
Express Shipping of Dekalb
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service.
JESSICA HThe vehicle we received had an engine issue and consistently would not move. We contacted The location that we rented the vehicle from and he said he would send out someone. Our entire move was inside 10 miles. Now he is trying to keep my entire deposit as well as bill me an additional 288.00. We had to go somewhere else to get a different vehicle to complete our move. PLEASE CALL ME ASAP. THIS IS INSANITY.
DEVIN CI had to back out of my rental after my son broke his foot early in the move. I worked with the main office to let me drop the truck off in the town that I wanted to rent the truck in the first place, they agreed that I should drop it off in DeKalb. I dropped it off and used the App for the check in. I asked the employee at the store to help me park the truck so that I got it in the correct spot, she helped me park the truck and took the keys after I completed the drop off. I left the store and was half way to Iowa when the store employee told me to come back and drop the truck off in a different town an hour away from her store. I refused to do so because she accepted the truck and I had no way of moving the truck and my car simultaneously, and I was half way across the state. She threatened to make me pay a fine. This entire day was a disaster. I hope I get reimbursed for dropping the truck off with a full tank after just a few hours for a two day rental. I have my doubts.
BRIAN BOur biggest complaint/concern was not knowing when we made the reservation, nor as we were discussing our one-way truck rentals - that we would not be getting our truck from the Loves Park, IL location. We spoke MANY times to representatives from U-Haul, and not until the day before... did we find out that our pickup spot would be an hour away from our loading destination. That was disappointing!!
STEVEN J