Ways to improve would be have your reservation being guaranteed by working applications and if there are system technical difficulties that you are experiencing, maybe not have customer service try to blame it on a fictional issue regarding the customer’s account causing delays in picking up the truck and then not compensating. Have some integrity and the way that you conduct your business and also ensure employees are properly trained with actual policy knowledge and not just making things up on the fly.
VANESSA E
StoreRight Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Deltona, FL 32725
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkWe did mobile pick up. It took over an hour to get it to work, and that was only because we had to speak to a representative. The mobile system which should of been seemless was not. Highly disappointed. Made us late to our pick up, in which we lost since of our stuff. I feel a refund of some sort should be applied.
John cService was amazing front desk great customer service
George LThe representative was not able to print out a copy of my rental agreement at the beginning when I rented the vehicle nor at the completion of my rental. When I closed the rental agreement on the app it stated that I was charged a insurance fee. The rep never mentioned anything about any other fees other than the mileage and daily rate. Then she told me that there is nothing she can do for me in regards to the rental. I have rental insurance that I carry for my business.
LISA WThe online process took way to long
Lisbel S