I was not able to open the gate to get my rental for an hour the morning. I was supposed to pick it up. When I went to drop it off, I still had to wait despite texting the manager when I would be there. I have not been offered any kind of compensation for my trouble. The manager did his best. Very poor experience.
Lauren R
The Ultimate Machines Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkHorrible location. They gave me the wrong code for the lock. I had to get a new code for a different lock that worked. Verifying my info took forever. Took over an hour to get the truck, and I had to pay for that hour
Matthew BThis was by far the worst U-Haul experience I have ever had. The people at the location were rude and unhelpful, the person on the support line was unhelpful, the chat bot was unhelpful, the app and online portal were broken, the cab and box of the truck was filthy. I returned the truck a day early because I didn’t want to deal with it anymore. I rented a different vehicle for the second day of moving. I will never use U-Haul again.
Karl HMissing a hand truck I paid for, did not get what I paid for. People at location said they couldn’t help and sent me down the road to another U-Haul location.
Ben PThe gentleman at this site was very helpful and kind
SHELAGH T