Great customer service, friendly staff
BLAKE B
Broadway Rentals Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80210
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I called to complain about a $100 charge they charged me for keeping the truck a little bit longer... This is the response I got: This is Uhaul on Broadway. I got your message, it looks like you kept the truck a lot longer because you had it extended until 7 PM and you kept until 12:02 AM today. Uhaul saw that and charged you more. If you have any questions or still confused, please contact the Uhaul Traffic number. We apologize for the inconvenience. Uhaul Traffic (303) 922-8914 This was my reply: So they charged me like $40 more!? That doesn't make sense! To rent that truck for a full 24hrs is just supposed to be $19.99 or whatever! The same thing happened a couple weeks ago when I was using a different uhaul location and they didn't do this! In fact I think I had it even longer than I had yours! And they never charged me $100 for it! They didn't even charge a deposit like you guys did either!!! I bet it's a scam to hurt ppl who need to keep the truck for longer than they think they'll need it! That's shitty business! I'll make sure to give a review and post everywhere I can about how evil you guys are there and how you run your crappy business with hidden fees and horrible business practices! I'll make sure to rave about how the other place did NONE of that mess!!! And if course I've heard nothing back from them! So fuck em'! They don't want to make this right, nor do the right thing... STAY AWAY FROM THIS LOCATION! GO TO ANY OTHER UHAUL BUT THIS ONE! TRUST ME! They'll charge and hit you with hidden fees that other uhaul's DON'T/NEVER charge at all! And they could give 2 shits about you or your situation, they'll literally screw you over just to make a little more profit!!! THIS PLACE IS A RIP OFF AND A SCAM! with faulty trucks and equipment, and shady handling of paperwork to make sure you can't cover your ass when they pull a stunt like this on you!!! YOU'VE BEEN WARNED! STAY CLEAR OF THIS PLACE! ANY uhaul ANYWHERE is probably better than these fuckers!!
ANTJUAN BThis was NOT the location I was told I would be picking up the truck at. When I did arrive, the agent did an outstanding job, so my issue is not with the service at this location. My issue is that I was not notified in any way until the day before I was supposed to pick up the truck at the agreed upon location several miles closer to my home.
ROBERT HThank you!
Jessica HThe parking lot was so tight we had to shimmy the truck around to back up to the uhaul trailer. We also had choose the rental pickup close to where we lived and the day before we were told it was somewhere else.
Rory B