The mobile app check-in process continues to be frustrating—nearly every time I've used it, I've had a problem. This time, it required me to share my landlord's info (I don't have a landlord), my employer's info (they're closed at 6 a.m. on Saturday), or my passport (I just moved and couldn't find it—I drove back home to look for it), even though I'd rented just a week prior. Incredibly frustrating. Last time, it wouldn't scan my driver's license. Fix the app, please.
TRISTAN S
Conoco on 38th
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Denver, CO 80212
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Customer Reviews
- 3.0 Average Customer Rating
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Parking lot dumpy bad area
Billy BThe attendant at this location was very helpful and quick with problem solving. Flawless rental and we appreciate it.
THOMAS FThe U-Haul attendant who was a gas station attendant did the check in process for me and didn’t have me click or chops anything prior to signing. I filled out the full rental online before hand. I didn’t add any extras or insurance. Once I got the bill. I had a $15 charge for Insurance. This was clearly checked by the attendant without asking me. This is a huge violation. I have tried to call and talk to the attendant since and he said there is nothing I can do and to call U-Haul. I’m assuming this location does this often judging by how used to he was having this conversation. I would not recommend this location or trust non U-Haul building rentals.
Jovanni CI have declined in writing and in person the extra “Safemove” option on two different rentals, still charged, $30 extra. Also, the van I most recently rented was filthy inside the cabin, full of crumbs, dried up rose petals, AND even a used Q-tip!!! I also had to sweep the garbage out of the back before I even used it, super trashy and grungy.
Carol M