I specifically selected a U-Haul pick up location so I could speak to people and ask questions however my reservation was changed the day I was supposed to pick up at 6 in the morning, it took me over an hour to pick up the truck because the place just happened to be somewhere I didn’t have cell service so it took forever to even get through the gate and then once I got through the gate I had to leave and do it all over again because the lockbox for the vehicle keys is on the outside of the gate. The truck and location I was rerouted too also didn’t have the dolly or furniture pads I requested so I still had to drive to a different U-Haul location. The truck needed an alignment horribly, had a hole in the floor on the back, and felt like it was struggling to start and drive the entire trip.
HAYLEE C
Acworth Lake Storage
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Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30101
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Customer Reviews
- 4.0 Average Customer Rating
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Right windshild wiper missing.
ROBERT LAgain location is fine. The process of returning it was a nightmare. I was long gone when the pictures loaded and the. It asked for another. Needless to say I did not get it..
Kelli HThere were no personnel at the drop off location when we dropped the truck off as it was an we dropped off, but the next day we talked to a representative by phone to confirm the drop off transaction and he was helpful.
WILLIAM WI was charged a cleaning fee which was not necessary. The truck was returned in the same cleanliness as I received it.
Paul A